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We want you to love your Soft Glow Nights!

Refund Policy

Last updated: July 20, 2026

At Soft Glow Nights, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund policy.

1. 30-Day Return Window

You have 30 calendar days from the date you received your item(s) to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. How to Initiate a Return

To initiate a return, please contact our customer service team at support@softglownights.com. Please include your order number and the reason for the return. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item(s).

Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.

3. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Method and Timeline

Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The time it takes for the refund to appear on your statement may vary depending on your bank or payment provider.

5. Non-Returnable Items

Certain types of items cannot be returned:

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@softglownights.com with your order number and photos of the damage/defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. You will not be responsible for return shipping costs for damaged or defective items.

7. Exchange Policy

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please follow the standard return process outlined above.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@softglownights.com.

9. Contact Us

If you have any questions about our Refund Policy, please contact us: